Customer Care Program

CUSTOMER CARE PROGRAM

Hino is renowned for its legendary reputation for outstanding quality, durability and reliability. That’s why business owners all over North America are turning to Hino for their transportation needs. You can trust Hino to deliver peace of mind under its Total Support philosophy that includes Hino Premium Protection.

Now, Hino’s industry-leading vehicle protection plan just got better. 2014 and newer Hino models come standard with Hino Premium Protection, Hino’s comprehensive vehicle service and warranty package at no additional charge.*

Hino Preventive Care   HINO PREVENTIVE CARE

The Hino Preventive Care plan consists of the following items to protect your investment and enhance the longevity of your truck:

 

  • 1 year scheduled maintenance, up to 50,000 kilometers
  • Complimentary engine oil changes and chassis lubrication services for years 2 and 3, up to 150,000 kilometers; (Engine Oil, Differential Fluid and Chassis Lubrication)
Hino Roadside Assistance   3 YEAR HINOWATCH ROADSIDE ASSISTANCE

HINOWATCH Roadside Assistance provides peace of mind driving since our customers know that assistance is only a toll-free phone call away. For the first 3 years of ownership, HINOWATCH protects your Hino truck with 24-hour roadside assistance at no extra charge.HINOWATCH covers the following: lockout service, out of fuel/DEF, battery jump-start and towing on warrantable repairs (up to a maximum of $1,000 per tow).
5 Year Warranty  

5 YEAR WARRANTY

Protecting your investment, Hino provides quality products backed by a comprehensive warranty!

Hino’s legendary 7.6 litre J08E engine is covered by a 5-year / 400,000 km warranty.

Any remaining balance of Hino’s warranty is fully transferable to the new owner if you sell your vehicle, adding to its resale value.

BASIC TRUCK - CONVENTIONAL MODEL

  • Basic Truck Components

    Provides warranty protection against defects in material and workmanship for 24 months/unlimited mileage. Includes towing* to nearest Hino Dealer for warrantable failures. (Adjustments and expendables such as bulbs and fuses are covered for 90 days /5.000 km. Batteries are covered for 1 year). *to a maximun of $1000

    24 months/Unlimited

 

ENGINE

  • Engine

    Provides warranty protection against defects in material and workmanship for 60 months/400,000 kms for all of the internal engine components plus the following: Cylinder block, cylinder head, fuel supply pump, unit injectors, turbo-charger and flywheel housing.

    60 months/400,000km

 

EMMISSIONS

  • Emissions Warranty

    Provides warranty protection against defects in material and workmanship for 60 months/160.000 km, whichever occurs first, for the emission control system.

    60 months/160,000 km

 

CHASSIS

  • Frame Rails & Cross Members

    Provides warranty protection against structural cracks in the frame and cross members caused by defects in material and workmanship for 60 months/ unlimited mileage.

     

    60 months/Unlimited

 

CAB

  • Cab

    Provides warranty protection against corrosion perforation of the cab structure 60 months/ unlimited mileage.

     

    60 months/Unlimited

 

ALLISON TRANSMISSION

  • Automatic Transmission: Allison 2000/3000 Series

    Warranty covers repairs or replacement at Allison Transmission's option, to correct any transmission malfunction resulting from defects in materials or warkmanship occurring during the period. Allison Transmissions are warranted be Allison for the time and mileage specified.

     

    36 months/Unlimited km

 

ABS

  • Anti-Lock Braking System (ABS) Air/Hydraulic

    Provides warranty protection against defects in material and workmanship for 36 months/ 480,000 km, whichever occurs first, for the following components: Wheel sensors, modulator valves and ECU.

     

    36 months/480,000 km