Customer Care Program 2012

Every new Hino truck is covered by Hino’s industry-leading 1-3-5 Customer Care Program. This program consists of a five year engine warranty, three years of HinoWATCH roadside assistance and a free one year/50,000 km recommended maintenance package.

1 Year / 50,000 km Recommended Maintenance: Hino will pay for the recommended maintenance on your new Hino truck for 1 year or 50,000 km, whichever occurs first (excludes wearable items).*

3 Year HinoWatch Roadside Assistance Program: The HinoWATCH Roadside Assistance Program provides peace of mind driving since our Customers know that assistance is only a toll-free phone call away. For the first three years of ownership, HinoWATCH protects your Hino truck with 24-hour roadside assistance at no extra charge. HinoWATCH covers the following: lockout service, out of fuel/DEF*, battery jump-start and towing on warrantable repairs (up to a maximum of $1,000 per tow).*

5 Year Warranty - Protecting your Investment: Hino provides peace of mind by building the best products backed by the best warranty! Hino’sa legendary J-Series engine is covered by a 5-year / 400,000 km warranty.*

*See Dealer for details.

 

  • Basic Truck Components

    Provides warranty protection against defects in material and workmanship for 24 months/unlimited mileage. Includes towing* to nearest Hino Dealer for warrantable failures. (Adjustments and expendables such as bulbs and fuses are covered for 90 days /5.000 km. Batteries are covered for 1 year). *to a maximun of $1000

  • 24 months/Unlimited

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  • Engine

    Provides warranty protection against defects in material and workmanship for 36 months/unlimited mileage for all of the internal engine components plus the follow: Cylinder block, cylinder head, fuel supply pump, unit injectors, turbo-charger and flywheel housing.

  • 60 months/400,000km

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  • Emissions Warranty

    Provides warranty protection against defects in material and workmanship for 60 months/160.000 km, whichever occurs first, for the emission control system.

  • 60 months/160,000 km

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  • Frame Rails & Cross Members

    Provides warranty protection against structural cracks in the frame caused by defects in material and workmanship for 60 months/unlimited mileage.

  • 60 months/Unlimited

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  • Cab

    Provides warranty protection against corrosion perforation of the cab structure for 60 months/unlimited mileage.

  • 60 months/Unlimited

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  • Automatic Transmission: Allison 1000/2000 Series

    Warranty covers repairs or replacement, at Allison Transmission's option, to correct any transmission malfunction resulting from defects in materials or workmanship occurring during the period. Allison Transmissions are warranted by Allison for the time and mileage specified.

  • 36 months/Unlimited

     

  • Automatic Transmission: Allison 3000 Series

    Warranty covers repairs or replacement, at Allison Transmission's option, to correct any transmission malfunction resulting from defects in materials or workmanship occurring during the period. Allison Transmissions are warranted by Allison for the time and mileage specified.

  • 24 months/Unlimited

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  • Manual Transmission: Eaton

    Warranty covers repairs or replacement to correct any transmission malfunction resulting from defects In materials or workmanship occurring during the period.

  • 24 months/ Unlimited

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  • Anti-Lock Braking System (ABS) Air/Hydraulic

    Provides warranty protection against defects in material and workmanship for 36 months/480.000 km, whichever occurs first, for the following components: Wheel sensors, modulator valves and ECU.

  • 36 months/ 480,000 km

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